Refund policy

Return Policy: All returns shall be subject to a 25% restocking fee plus all freight charges incurred, even if no freight charges were originally billed to the Buyer. All credits or refunds are subject to inspection and verification of returned material; Seller shall have 15 days to inspect and verify material prior to issuing a credit or refund. A “Return Goods Authorization” (“RGA”) is required for all returns, and returns must be made within 15 days from the date of RGA issuance. All RGAs must be requested within 60 days of the invoice date. After 60 days, no credit or refund will be issued. No exceptions. Special orders, switchgear projects, and emergency/off-hour orders are non-returnable or subject to a 50% restocking fee. For “Special Terms Pricing” orders, no returns will be accepted after 30 days.

Special Orders: Some orders are designated “special order”. Special Orders are non-cancelable and non-returnable. Seller will notify buyer, either verbally or in writing before shipping, if order has been designated as “special order”. If buyer has been informed by seller that order is designated as “special order”, and buyer decides to cancel order, buyer must notify seller of cancellation in writing the same day buyer was notified.

Switchgear Policy: Switchgear projects are subject to a 50% restocking fee.

Inspector Pass/Fail: We deliver every product to work in accordance with the latest NEC standards. Care and Installation of equipment is the sole responsibility of the journeyman electrician. We can not guarantee that an inspector, engineer, or superintendent will pass the product. Failure to pass inspection shall not merit a refund from Texas Eagle Breakers.