Policy
SHIPPING TERMS: Shipping charges are Prepaid and Allowed on UPS ground “Molded Case Circuit Breaker” orders over $ 100.00, unless otherwise stated by Seller. Shipping charges are Prepaid and Allowed on UPS ground orders for all other products on orders over $ 500.00, provided the product(s) can safely ship ground ups. If the product cannot safely ship via UPS ground, or is too heavy to ship UPS Ground, then the product will be shipped via freightliner per buyer’s expense. All other orders are shipped Prepaid & Charged or Freight Collect at Buyers discretion and are FOB point of shipment. If freight is charged, the freight will need to be prepaid, along with the product, before product ships. Airfreight orders are shipped Prepaid & Charged or Freight Collect at Buyers discretion and are FOB point of shipment. Seller will not be responsible for any loss, delay or breakage after receipt of an executed bill of lading or other shipping documents from the transportation carrier indicating the Goods have been shipped in good order. Seller shall incur no liability for damage, shortages or any other cause, alleged to have occurred or existed at, or prior to, delivery of the equipment to the carrier, unless full details are entered on Buyer's receipt documentation to the carrier. Not all products ship from, or are stored at Seller's primary address. Seller reserves the right to ship from any location in the United States of America or Canada, at its sole discretion, and is not responsible for any loss of time, or any increase in shipping charges due to ship point being different than seller's primary warehouse. We reserve the right to ship a product similar to the product ordered, in replacement of the product ordered, as long as it will physically and electrically fit into the same location that the product was ordered for. Any "Next Day" and "2 Day" orders placed after 3:30pm Arizona time will ship the following day.
Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
9.1 Return Policy: All returns shall be subject to a 25% restocking fee plus all freight charges incurred, even if no freight charges were originally billed to the Buyer. All credits or refunds are subject to inspection and verification of returned material, Seller has 15 days to inspect and verify material prior to issuing credit or refund. A “Return Goods Authorization, otherwise known as “RGA” is required for all returns, and returns must be made within 15 days from date of RGA. All RGAs must be requested within 60 days of invoice date. After 60 days, no credit or refund will be issued. No exceptions. For “Special Terms Pricing” orders, no returns accepted after 30 days.
9.2 Special Orders: Some orders are designated “special order”. Special Orders are non-cancelable and non-returnable. Seller will notify buyer, either verbally or in writing before shipping, if order has been designated as “special order”. If buyer has been informed by seller that order is designated as “special order”, and buyer decides to cancel order, buyer must notify seller of cancellation in writing the same day buyer was notified.
Switchgear Policy: Switchgear projects are subject to a 50% restocking fee.
Inspector Pass/Fail: We deliver every product to work in accordance with the latest NEC standards. Care and Installation of equipment is the sole responsibility of the journeyman electrician. We can not guarantee that an inspector, engineer, or superintendent will pass the product. Failure to pass inspection shall not merit a refund from Texas Eagle Breakers.
